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Orders & Shipping

We cannot ensure a change will be successful after your order is confirmed, but you can get in touch with us at hello@weactivewear.com, and we will attempt to accommodate your request. Usually, this can only be done on the day of the order since we strive for rapid shipping. If an item has already been processed for shipping, changing the address may not be possible.

Certainly, we provide delivery to P.O. Boxes.

You can monitor your order’s progress anytime by clicking the link in your shipment confirmation email. If you require the email to be resent, please feel free to reach out to us via email at hello@weactivewear.com.

Order confirmations are dispatched promptly following your order. If you haven’t received an order and/or shipment confirmation, it is possible that there was an input error in your email address during checkout, or the email may have been blocked. This issue is sometimes observed with certain email hosts, including some .edu domains. Please get in touch with us at hello@weactivewear.com, and we will make sure to resend your confirmations.

We apologize for any inconvenience! Although we make every effort to prevent such situations, if you receive a damaged item or encounter a manufacturing fault, please reach out to us promptly at hello@weactivewear.com, and we will address this without delay.

Please note that any damages to your item(s) reported after 60 days from the delivery date will be considered as wear and tear, rather than manufacturing damage.

Return/Exchange

We accept return for credit on all items in original, sellable condition for 21 days following delivery.

Example: 

All orders placed between 11/1 and 12/24 are eligible for return until 1/15/23.

Simply contact us via email and provide your reason for return and we will be happy to assist

hello@weactivewear.com

We gladly accept online-purchased gifted items for store credit, provided they are in an unworn, unwashed, and unused condition with the original tags still attached. If you wish to initiate a return, please get in touch with us and provide the Order Number of the original purchaser.

hello@weactivewear.com

After your return has been received at our address, you can expect to receive credit via email within 2-5 days.

Customers will receive their store credit in the form of a gift card, which can be utilized for the repurchase of a different size, style, or item. The value of these gift cards is equivalent to the amount paid during the checkout at the time of your item(s) purchase. If you wish, you can combine gift cards with an active discount code.

To redeem your gift card for your order, just enter the code you received via email into the “Gift Card or Discount Code” box during the checkout process. These gift cards have no expiration date and can be used indefinitely.

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