FAQs

Cancellation of your order may not be possible depending on its current status. For the most effective assistance with your request, we suggest reaching out to us via email at hello@weactivewear.com. Please note that once an order has been shipped, it cannot be canceled.

We prioritize swift processing and shipping, which may impact our ability to guarantee order changes after placement. However, if it’s feasible, we will certainly accommodate your request. To explore potential changes, kindly reach out to us promptly at hello@weactivewear.com

We cannot ensure a change will be successful after your order is confirmed, but you can get in touch with us at hello@weactivewear.com, and we will attempt to accommodate your request. Usually, this can only be done on the day of the order since we strive for rapid shipping. If an item has already been processed for shipping, changing the address may not be possible.

Certainly, we provide delivery to P.O. Boxes.

You can monitor your order’s progress anytime by clicking the link in your shipment confirmation email. If you require the email to be resent, please feel free to reach out to us via email at hello@weactivewear.com.

Order confirmations are dispatched promptly following your order. If you haven’t received an order and/or shipment confirmation, it is possible that there was an input error in your email address during checkout, or the email may have been blocked. This issue is sometimes observed with certain email hosts, including some .edu domains. Please get in touch with us at hello@weactivewear.com, and we will make sure to resend your confirmations.

We apologize for any inconvenience! Although we make every effort to prevent such situations, if you receive a damaged item or encounter a manufacturing fault, please reach out to us promptly at hello@weactivewear.com, and we will address this without delay.

Please note that any damages to your item(s) reported after 60 days from the delivery date will be considered as wear and tear, rather than manufacturing damage.